FAQ
How do I check the status of my order?
To check the status of your order, you can contact us at hello@horaios.com
Can I modify or cancel my order?
If your order hasn't shipped yet, please contact us to cancel your order. If your order has already shipped, we are not able to cancel your order.
What should I do if my order is missing or something is wrong?
Please contact us at hello@horaios.com, and we will assist you.
Do you ship orders internationally?
Yes, we do ship internationally, the shipping cost may vary depending on the country. You will be able to see the shipping cost at checkout.
Do you Ship to Alaska and Hawaii?
Shipments sent to Alaska and Hawaii pay a flat rate of $7 for USPS Priority Mail before tax and shipping. Expedited shipping to Alaska and Hawaii may cost more than expedited shipments made within the contiguous United States.
What are your Shipping Rates?
We offer the following standard shipping options based on order value:
+ Orders up to $21 include a $4 Shipping Fee via USPS First Class Mail
+ Orders $22 - $49 include a $5 shipping fee via USPS Priority Mail
+ Free Shipping on Orders of $50 or more via USPS Priority Mail
Shipping time is between two to seven business days.
Please note that with the $1 USPS First Class Mail option, order tracking is not available.
How long will it take to ship? (USA orders)
Most orders will be shipped within 3-5 days of receipt when made Monday-Friday by 5 p.m. Pacific Time. Orders received over the weekend will be processed on the next business day.
How long will it take to ship? (International orders)
International shipments usually have a longer transit time, averaging around 7-14 days after package is shipped out.
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